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Leadership White Papers
Ethics plays a crucial role in many industries where professionals deal with sensitive information, from doctors and lawyers to journalists and engine...
Leadership Case Studies
The IT team at SJCOE is using BigFix to solve a number of these key challenges. Initially, BigFix was brought in primarily as a Patch Management solut...
Leadership Presentations
James Trinka, Director, Training and Technical Development, FAA
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Leadership Press Releases
The fourth Annual HrGOV 2007 Strategic Intelligence Council Meeting, held Sept 16 – 18 2007 at the Lakeview Resort and Spa in Morgantown WV, was onc...
GTRA News
Yesterday GTRA announced the 2011 GOVTek Government Executive Technology Award winners at the GOVTek Awards Gala, a black tie event at the Newseum,...
SSM Health Care Improves Patient Care with Ninth House
To help employees understand how to do the things that matter most to patients, SSMHC developed an organization-wide program called Achieving Exceptional Patient Care or AEPC. AEPC defined the actions employees could take to ensure the highest level of customer service at each facility. Ninth House worked with SSMHC to develop an integrated learning program to compliment their existing employee development curriculum, and which encouraged the employee behaviors and actions to help to achieve the goals of AEPC.
| File | Description | File size |
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 ssmhealthcareimprovespatitentcare.pdf | 56 Kb |
Leadership News
