Leadership Case Studies

San Joaquin County Office of Education: Smarter, Faster IT Operations with BigFix

The IT team at SJCOE is using BigFix to solve a number of these key challenges. Initially, BigFix was brought in primarily as a Patch Management solution but has expanded into a solution to conserve energy via Power Management, to manage and monitor McAfee AV as well as enhance software distribution through automated, easy-to-use Software Distribution Wizards. Additionally, the BigFix Unified Management Platform is used to solve unique challenges such as discovering a Mac laptop that had recently been stolen. The team tracked it down to a person who bought it on craigslist and was able to remotely issue a warning notice to the unsuspecting user via the BigFix intelligent agent, allowing the County to safely recover the Mac.
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Download this file (San Joaquin County Office of Education Smarter Faster IT Operations with BigFix.)San Joaquin County Office of Education Smarter Faster IT Operations with BigFix. 462 Kb
 

The GTRA How To Guide to Managing Change

As with almost every aspect of life, organizations and their employees inevitably encounter changing conditions that they are powerless to control. Change comes from all angles: new technologies, the changing face of the workforce, new and sophisticated security threats and of course, administration change. Unfortunately however, all too often change is viewed as a negative element of everyday life, and is met with emotions including fear, uncertainty, distrust, and frustration.

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Download this file (gtrahowtoguidetomanagingchange.pdf)gtrahowtoguidetomanagingchange.pdf 102 Kb
 

The Real ROI of Leadership Development: Comparing Classroom vs. Online vs. Blended Delivery

With its primary focus on business results and return on investment, American Express once again takes center stage and pioneers the research on how to most effectively deliver best-in-class training for its global population of people leaders. While companies all over the globe are scrambling to offer their employees a variety of training media, there exists little, if any, research to support their ultimate investment decisions. American Express, a $64 billion, global organization with more than 65,000 employees in 45 countries, has compared and analyzed three delivery options for its leadership training program - online, instructor-led, and a blended approach, using the results to inform its training strategies and maximize return on investment (ROI).

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Download this file (realroiofleadershipdevelopment.pdf)realroiofleadershipdevelopment.pdf 2576 Kb
 

Corporate Retention Strategy #1: Trust

Over the last few years, organizations have discovered that a great workplace culture has more to do with the little things that increase employee retention than almost anything else. Employees are made to feel an integral part of an amazing company. As the company moves from being “a place to go to work,” to “a great place to work,” it is their leaders’ people skills and how they relate to each employee that matters. Managers need to be seen as approachable and willing to listen to new ideas.

 

SSM Health Care Improves Patient Care with Ninth House

To help employees understand how to do the things that matter most to patients, SSMHC developed an organization-wide program called Achieving Exceptional Patient Care or AEPC. AEPC defined the actions employees could take to ensure the highest level of customer service at each facility. Ninth House worked with SSMHC to develop an integrated learning program to compliment their existing employee development curriculum, and which encouraged the employee behaviors and actions to help to achieve the goals of AEPC.

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Download this file (ssmhealthcareimprovespatitentcare.pdf)ssmhealthcareimprovespatitentcare.pdf 56 Kb
 

Compuware Builds a New Leadership Foundation using Ninth House Organization-Wide Blended Learning Solutions

In 2006, Compuware identified a need to enhance manager performance in influential leadership as well as the ability to provide effective coaching to employees. The Director of Global Learning sought a learning and development solution that leveraged the work of proven subject matter experts delivered in a highly interactive format so to appeal to their technically savvy audience. In addition, the solution needed to be scalable to reach the company’s global audience of 7000+ employees.

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Download this file (compuwarebuildsnewleadershipfoundation.pdf)compuwarebuildsnewleadershipfoundation.pdf 88 Kb
 


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